External Job · via Smartrecruiters

Customer Service Representative

fortunebrandsBoise, ID

💰 $28,000 – $38,000/yrFull-time

Quick Summary

Remote customer service representative role managing B2B customer interactions, order processing, and inquiries in a fast-paced environment.

customer serviceorder processinginbound callsproblem resolution

Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
Use critical thinking skills to create the best outcome for each customer and Master Lock
Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)
Perform other duties as assigned