Supervisor of Field Operations NJ
Quick Summary
Supervisor of Field Operations overseeing fiber network installation and maintenance contractors in New Jersey.
Skills & Keywords
Key Responsibilities
Contractor & Field Operations Supervision
Fiber Installation & Maintenance Oversight
Quality, Safety & Compliance
Cross‑Functional Collaboration
- Lead day‑to‑day oversight of all installation and maintenance partners supporting all‑fiber deployments and service assurance.
- Ensure contractors consistently meet installation quality, safety, productivity, and customer experience standards.
- Coordinate work assignments, schedules, and service priorities across new installs, trouble calls, and plant maintenance.
- Serve as an escalation point for contractor performance, workmanship issues, safety incidents, and customer concerns.
- Oversee fiber drop installations, inside wiring, ONT placement, splicing, testing, and turn‑up activities.
- Ensure adherence to company standards for:
- Fiber placement (aerial & underground)
- Splicing, testing, and light‑level acceptance
- Conduct regular job site audits and inspections for workmanship, safety compliance, and customer experience.
- Enforce OSHA, DOT, and company safety policies, including ladder use, traffic control, and aerial/underground work practices.
- Drive continuous improvement initiatives to reduce repeat work, truck rolls, and safety incidents.
- Partner with internal teams including Network Engineering, Construction, Customer Experience, Network Operations Center, and Sales Channels.
- Support onboarding, training, and qualification of new technicians.
- Provide regular reporting and insights on field performance, risks, and improvement opportunities.
Required Qualifications
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
- 5+ years of experience in fiber network operations, installation, maintenance, or OSP construction.
- Demonstrated experience managing third‑party fiber contractors in a production environment.
- Strong understanding of FTTH architectures, including aerial and underground plant.
- Working knowledge of fiber testing, splicing standards, and acceptance criteria.
- Proven ability to lead field teams, enforce standards, and resolve issues independently.
- Prior experience in a fiber‑only ISP or municipal FTTH environment.
- Knowledge of construction and maintenance workflows for all‑fiber networks.
- Familiarity with field workforce supervision tools, QC platforms, or ticketing systems.
- FOA certification or equivalent fiber training (or willingness to obtain).
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