External Job · via Greenhouse

Department Coordinator

dhpaceColumbia, MO

💰 $32,000 – $42,000/yrFull-time

Quick Summary

Department Coordinator role coordinating field technicians, scheduling, and customer service for a commercial door and docking company in Columbia, Missouri.

Skills & Keywords

schedulingdispatchingcustomer serviceMicrosoft Office

Qualifications

High School diploma or equivalent.
Must have excellent communication skills and focused on customer service.
Must have good time management skills, be organized, and have the ability to multi-task.
Experience using Microsoft Office Suite (preferred)
Experience in the door industry (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Primary job functions

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met.
Work with estimating team to provide service quotes when required.
Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned