External Job · via Greenhouse

Department Coordinator - Port St. Lucie

dhpacePort St. Lucie, FL

💰 $32,000 – $42,000/yrFull-time

Quick Summary

Department Coordinator position coordinating field technicians and managing service scheduling and billing for a commercial door and security products company in Port St. Lucie, FL.

Skills & Keywords

schedulingdispatchingMicrosoft Officecustomer service

Job Responsibilities

· Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
· Ensuring customer COD payments are collected prior to job completion
· Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
· Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
· Assist with billing paperwork and meeting customer billing document requirements
· Create and maintain service tickets to ensure service dates are met
· Work with estimating team to provide service quotes when required
· Assist field techs with technical/mechanical troubleshooting/problem solving
· Provide accurate work orders and picking lists to the warehouse for inventory pulling
· Other responsibilities as assigned

Job Qualifications

· Experience using Microsoft Office Suite
· Experience in a dispatch or other high volume administration field is a plus
· Must have excellent communication skills and focused on customer service
· Must have good time management skills, be organized and the ability to multi-task
· Represent the company in a professional manner
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews