External Job · via Greenhouse

EDS Service Department Coordinator

dhpaceOlathe, KS

💰 $38,000 – $52,000/yrFull-time

Quick Summary

Service Department Coordinator role coordinating field technicians and managing service scheduling, billing, and customer satisfaction for a door and docking products company in Olathe, KS.

Skills & Keywords

schedulingdispatchingMicrosoft Officecustomer service

Job Responsibilities

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned

Job Qualifications

Experience using Microsoft Office Suite
Experience in a dispatch or other high volume administration field is a plus
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized and the ability to multi-task
Represent the company in a professional manner
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews