External Job · via Greenhouse

General Manager-Construction & Building Materials Industry

dhpaceMadison, AL

💰 $65,000 – $120,000/yrFull-time

Quick Summary

General Manager position for construction and building materials distribution company in Madison, Alabama, responsible for managing service and installation departments and driving profitable growth.

Skills & Keywords

operations managementbudgetingpersonnel managementsafety compliance

Job Responsibilities

Manage day-to-day operations of Service and Install Departments.
Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
Review workload and manpower to meet customer commitments in a cost-effective manner.
Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
Participate in the annual budgeting process for the Departments and the plan to execute.
Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
Will evaluate and make suggestions to improve operational processes and procedures
Will assist with hiring, training and developing new employees
Leading effective field force meetings
Other duties as assigned

Qualifications

Bachelor’s degree preferred
Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization
Must possess a Valid Driver’s License
Possess an ability for technical applications, mechanical systems and problem solving
Experience conducting meetings with exempt and non-exempt personnel
Experience hiring, training, developing and conducting annual performance reviews
Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
Travel on occasion to customer job sites and quarterly for senior management meetings
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews