External Job · via Greenhouse

Service Coordinator

dhpaceSan Antonio, TX

💰 $32,000 – $42,000/yrFull-time

Quick Summary

Service Coordinator position in San Antonio coordinating field technicians and managing service schedules for a commercial door and docking products company.

Skills & Keywords

schedulingdispatchingMicrosoft Officecustomer service

Job Responsibilities

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Continually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Aid field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned

Qualifications

Experience using Microsoft Office Suite
Experience in the door industry is a plus but not required
Experience in a dispatch or other high volume administration field is a plus
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized, and the ability to multi-task
Represent the company in a professional manner
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews