External Job · via Greenhouse

Service Supervisor - Commercial

dhpaceSt. Louis, MO

💰 $48,000 – $68,000/yrFull-time

Quick Summary

Service Supervisor for commercial door, docking, and security products operations in St. Louis managing scheduling, technicians, and customer service.

Skills & Keywords

service supervisionscheduling managementcustomer serviceMicrosoft Office

Job Responsibilities

Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager

Job Requirements

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered
Experienced using Microsoft Office applications
Must have a valid driver’s license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews