External Job · via Greenhouse

Service Support Representative

dhpaceSt. Louis, MO

💰 $32,000 – $45,000/yrFull-time

Quick Summary

Service Support Representative providing administrative and customer support for a commercial door and docking products company in St. Louis.

customer serviceadministrative supportsoftware systemsservice coordination

Administrative office support, including, but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax
Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs
Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
Collect and process incoming cash and checks from technicians.
Ability to multi-task, work in a fast-paced environment, and some overtime may be required
Other responsibilities as assigned

Proven ability to implement process improvements
Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
Ability to effectively communicate with the customer and represent the company in a professional manner.
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews