Lead Field Service Technician
Quick Summary
Lead Field Service Technician responsible for troubleshooting, repairing, and leading technicians on Caterpillar construction equipment at Hawthorne Cat in Rancho Bernardo, CA.
Skills & Keywords
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- High school diploma or equivalent.
- Prefer to have Eight (8) years experience in the repair of Caterpillar products.
- Expertise in all phases of Caterpillar service operation.
- Understanding of all Caterpillar product line.
- Expert working knowledge of hydraulics and power trains.
- Expert working knowledge in the repairs of electrical and electronic systems.
- Must have valid Driver’s License with a good record. Shop Requirements: Valid California Class “C” driver’s license. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
- Shop Requirements: Valid California Class “C” driver’s license.
- Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
- Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment. NOTE: Some high dollar value tooling is supplied by Hawthorne.
- NOTE: Some high dollar value tooling is supplied by Hawthorne.
Compensation & Benefits
Total rewards package
Compensation
$38.00 - $50.00
Interested in joining the Hawthorne team? Check out our current available positions at:
Benefits included
ACCOMMODATIONSReasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
ESSENTIAL FUNCTIONS
- Helps ensure a safe, productive, and clean working environment.
- Guides and mentors workforce: troubleshooting, repairs, SIS, ET, TMI, SIMSi, DSN, etc.
- Schedules repairs with Service Communicator in line with customer expectations.
- Troubleshoots and repairs equipment.
- Schedules/Performs new equipment pre-delivery inspections.
- Communicates with customers for complaint/repair clarity as needed.
- Assists workforce with proper service report writing.
- Works with office staff on repair clarity.
- Uses all test and diagnostic equipment available for machines and systems.
- Follows specifications and procedures in service manuals and select the designated tools.
- Measures and identifies new parts and components for reusability or replacement, orders new parts as required.
- Upkeeps best practices as aligned with Service Excellence metrics.
- Follows best practices to ensure contamination control guidelines.
- Ensure service reports are completed in a timely manner to align the shop process with operations requirements.
- Work with minimal supervision.
- Will conduct any other duty deemed necessary by the Service Manager.
PHYSICAL DEMANDS
- Walking and moving about on foot up or downstairs and often through uneven terrain.
- Hands/arms operating equipment, hand and power tools.
- Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
- Handling: Seizes helps or works with hands.
- Reaching: Extends hands and arms in any direction.
- Standing: Remains in standing position if required for certain repair or maintenance work.
- Climbing: In and out of equipment.
- Vision: Read work tickets, parts and service books and operate heavy equipment.
- Talking: Communications by radio, phone, and in person in English.
- Sitting: Sits in equipment and in vehicles.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
- Laying: Lies in prone position under vehicles and equipment.
ENVIRONMENTAL
- Noise: Works in conditions with constant or intermittent noise.
- Temperatures/Weather: Works in a warehouse and outside with variations of temperature and weather.
- Exposure: Foul odors, fumes and harsh substances.
Hawthorne Machinery Co.
About Hawthorne Machinery Co.
Hawthorne Cat is a family-owned company that sells, rents, and services construction machinery and power generation equipment for agriculture, construction, marine, and government industries.
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