Field Service Technician
Quick Summary
Field Service Technician responsible for installation, maintenance, troubleshooting, and repair of electrical power distribution, control, and generation systems at customer sites.
Skills & Keywords
Essential Duties/Responsibilities
The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. MCG retains the right to change or assign other duties to this position should operational needs warrant.
Customer Service
Safety and Compliance
Administrative Responsibilities
- Perform installation, testing, calibration, and maintenance of low-, medium-, and high-voltage electrical equipment and control systems.
- Troubleshoot electrical, mechanical, control, PLC, generator, switchgear, relay, and power distribution systems.
- Conduct preventive and predictive maintenance inspections to maximize equipment reliability and uptime.
- Diagnose equipment failures and determine root causes using technical drawings, schematics, diagnostic tools, and testing equipment.
- Complete repairs, retrofits, upgrades, and equipment modifications in accordance with company and customer requirements.
- Respond to emergency service calls and provide on-call support as assigned.
- Build and maintain positive customer relationships through professional communication and technical expertise.
- Provide customers with recommendations for maintenance, repairs, upgrades, and operational improvements.
- Prepare service reports for documenting findings, corrective actions, recommendations, and parts utilized.
- Support service quoting activities through accurate field assessments and scope of development.
- Adhere to all company, customer, OSHA, NFPA 70E, and applicable safety requirements.
- Conduct job hazard analysis and maintain safe work practices at all times.
- Utilize proper PPE and follow lockout/tagout procedures and electrical safety standards.
- Report safety concerns, incidents, and near misses promptly.
- Support continuous improvement initiatives that improve service quality, efficiency, and customer satisfaction.
- Complete service documentation, expense reports, time sheets, and travel records accurately and timely.
- Maintain company tools, testing equipment, vehicles, and inventory in good working conditions.
- Participate in required training and certification programs.
Qualifications
Required Knowledge/Experience
Work Environment and Physical Demands
- 3–5 years of field service, maintenance, or troubleshooting experience involving electrical power systems, generators, switchgear, controls, or industrial equipment.
- Experience in power generation, utilities, marine, oil and gas, manufacturing, or industrial environments preferred.
- Experience with PLC troubleshooting and electrical control systems preferred.
- Knowledge of electrical theory, power distribution systems, switchgear, generators, protective relays, and control systems.
- Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
- Familiarity with PLC platforms such as Allen-Bradley, Siemens, Schneider, or similar systems.
- Proficiency using electrical test equipment including multimeters, insulation testers, and power quality analyzers.
- Strong troubleshooting and root cause analysis skills.
- Proficiency with Microsoft Office and service reporting software.
- High School Diploma or GED required.
- Associate degree in Electrical Engineering Technology, Industrial Maintenance, Electronics Technology, or related field preferred.
- Technical trade school certification preferred.
- This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays.
- This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards.
- Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.
- Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
- Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.
- Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.
Additional Information
A Note to our Recruitment PartnersWe really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!
MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).
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