External Job · via Apply

Customer Service Representative

mcfarlane-aviationNew York, NY

💰 $28,000 – $38,000/yrFull-time

Quick Summary

Customer Service Representative at McFarlane Aviation focused on building customer relationships, managing orders, and providing aviation industry support.

Skills & Keywords

customer serviceorder managementERP systemsaviation

Description

Build and maintain strong working relationships with customers
Serve as a primary point of contact for customer questions, order updates, and support needs
Perform accurate order entry and manage customer orders through completion
Listen carefully to customer needs and provide timely, knowledgeable support
Troubleshoot, prioritize, and resolve customer concerns in an efficient manner
Use sound judgment and decision-making skills to ensure customer satisfaction
Collaborate with internal departments to support order fulfillment and customer requests
Gather and record information to support customer service, marketing, and accounting functions
Follow aviation standards, department workflows, and quality requirements to ensure accuracy and compliance
Support additional projects and responsibilities as assigned
Previous customer service, order management, or related experience preferred
Strong relationship-building and communication skills
Experience with cloud-based order entry systems and ERP platforms preferred
Ability to manage multiple customer accounts and priorities
Strong problem-solving and troubleshooting skills
Sound judgment and decision-making abilities
Strong phone and computer skills
Proficiency in Microsoft Office
Excellent written and verbal communication
Strong organizational and time-management skills
Ability to work collaboratively within a team
Ability to work independently
Strong attention to detail
High school diploma or equivalent preferred, but not required
Ability to remain seated for extended periods
Must be capable of regular, reliable, and timely attendance
Friendly, clean, and climate-controlled workspace.
A collaborative, hands-on culture where ideas take flight and your voice matters.
Competitive pay and benefits, on-the-job training, and room to grow.
A supportive crew of aviation pros who are passionate about what they do.