External Job · via Greenhouse

IT Field Support Specialist

loenbroCedar Rapids, IA

💰 $45,000 – $62,000/yrFull-timeelectricianhandyman services

Quick Summary

IT Field Support Specialist providing hands-on and remote technical support to end users across a dispersed organization based in Cedar Rapids, Iowa.

Skills & Keywords

Active DirectoryMicrosoft 365Hardware troubleshootingITSM systems

Preferred

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

Required

Associate’s or bachelor’s degree in IT or related field
5+ years of IT support experience in a professional environment
Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
Experience supporting Microsoft 365 and administering Active Directory environments
Familiarity with IT ticketing systems and workload management
Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

Work Environment

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:

…we want to hear from you.

Loenbro is an Equal Opportunity Employer

Office-based with travel to remote locations to support field teams and job sites
Open to occasional travel to any office in or out of state, up to 25% travel may be needed to support field office and remote locations
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holiday pay
Life and disability insurance
Professional development and training opportunities
Employee assistance program (EAP)
Living with Integrity
Exceeding Expectations
Acting with Urgency
Delivering Excellence