External Job · via Greenhouse

Service Scheduling Dispatcher

loenbroLeander, TX

💰 $32,000 – $42,000/yrFull-timeelectricianhandyman services

Quick Summary

Service Scheduling Dispatcher needed to schedule and route 15-30 technicians daily, manage customer data in ServiceTitan, and serve as communication liaison between clients, technicians, and internal teams.

Skills & Keywords

ServiceTitanDispatchingCustomer ServiceScheduling

Essential Job Responsibilities

Minimum Qualifications

Schedule, route, and dispatch service technicians
Input new customers, service orders, and technician hours into ServiceTitan.
The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
Answers client and customer questions and notify clients of scheduled services
Addresses and resolves any issues and complaints
Reports problems and unresolved issues to manager or account manager
Devises ways to improve customer service and client relationships
Notify clients of service times, answer questions, and resolve issues
Create tickets, update job details, and ensure accurate documentation.

Preferred

Must possess strong analytical, organizational, and interpersonal skills
Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success

Required

You must be articulate, be able to keep you cool and give good clear direction to the team

Must be able to speak with customers by phone to determine the problem and the solution
This is a very detail oriented, customer focused position
We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
You must be articulate, be able to keep you cool and give good clear direction to the team.
Is capable of remaining patient and calm when dealing with frustrated customers or clients
Previous office experience and/or service related position is important.
Computer skills to operate a variety of software is necessary.
Must have strong written and oral communication skills

Education

High School Diploma or GED

Experience

3 + years of experience in an office environment, with a construction company experience preferred.

Experience in dispatching and job costing in the construction, or service industry is helpful.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:

…we want to hear from you.

Loenbro is an Equal Opportunity Employer