External Job · via Greenhouse

Regional Client Support Manager

bluevalleyDenver, CO

💰 $75,000 – $80,000/yrFull-timeelectricianHVACplumbing

Quick Summary

Regional Client Support Manager leading a team of customer service representatives in a remote call center role for home services brands.

Skills & Keywords

team leadershipcall center managementcustomer serviceServiceTitan

What You’ll Do Here

Lead and coach a regional team of Customer Service Representatives, ensuring performance goals and call quality standards are consistently met.
Manage dispatch and call workflows to balance workloads, improve response times, and drive customer satisfaction.
Collaborate with Marketing and Call Center leadership to refine scripts, campaigns, and overall customer experience.
Audit calls, deliver feedback, and implement process improvements that enhance consistency and efficiency.
Oversee Hatch campaigns, call reclassification, and documentation to ensure accuracy and compliance across regions
2+ years of leadership experience in a call center or home services environment (HVAC, plumbing, electrical preferred).
A strong track record of achieving KPIs and developing high-performing teams.
Experience with ServiceTitan, Hatch, Five9 or similar CRM/call management systems.
Excellent communication, coaching, and problem-solving skills with a passion for customer experience.
A proactive, organized mindset and the ability to thrive in a fast-paced, remote team setting.

We’d Love To Hear From You if You Have:

This position offers an expected annual salary range of $75,000–$80,000, depending on experience, qualifications, skills, and overall fit for the role. Additional compensation opportunities may be available based on performance and/or applicable incentive plans.