BDC Associate - Fixed Ops - Poway Honda

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate services appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

· We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00 to $20.00)