Customer Service Representative

The ability to work Monday through Friday and weekends as needed Excellent communication, organizational, and interpersonal skills. Ability to stay calm when customers are stressed or upset. Encouraging and motivating personality A polished and professional demeanor. Self-motivation and discipline An ambitious and competitive nature. Highly evolved customer service skills. A working knowledge of Microsoft office and computer savvy competence.

Minimum of 3 years of professional customer service experience. Availability to work Monday thru Sunday, 8 hour shifts between 7:30am to 6:00pm

Maintaining high level of productivity. Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers’ needs to achieve satisfaction. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer issues. Obtaining product knowledge so that you can answer questions. Processing orders, forms, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communication with colleagues as necessary. Ensure customer satisfaction and provide professional customer support.

Competitive hourly wage Benefits: Medical, Dental, and Life Insurance. Monthly bonuses/commissions. Special bonuses throughout the year.401(k) with company match. Comprehensive, paid training. On-going training and mentorship. Free access to Fitness Center.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Monday to Friday Weekends as needed

Call center: 3 years (Required)

Work Location: In person