External Job · via Greenhouse

Quality and Safety Manager

ViaDallas-Fort Worth, TX

Posted Oct 17 · Last Verified Oct 27

Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
Deliver hands-on coaching on best practices, safety procedures, and service expectations.
Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
Review and assess complaint reports, driver feedback, and training session documentation.
Conduct training needs assessments and implement necessary improvements.
85% on-the-road supervision, 15% training and administrative duties.

Experience in transit supervision, transportation management, or a similar field preferred.
Strong leadership skills with the ability to mentor and guide drivers.
Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
Strong communication skills for effective feedback delivery and conflict resolution.
Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.