Service Advisor (1st Shift)
Quick Summary
Service Advisor for truck dealership service department in Troy, IL, greeting customers and managing repair orders on 1st shift.
Skills & Keywords
What You'll Do
Why Join Us?
At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!
- Greet customers warmly and assist them with their service needs.
- Create detailed repair orders and schedule service appointments using our digital tools.
- Conduct initial discussions with drivers to understand concerns and perform basic inspections.
- Verify account details, check for recalls, review repair history, and confirm warranty coverage.
- Keep customers informed throughout the repair process, ensuring clear and transparent communication.
- Arrange towing and other sublet services as needed.
- Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
- Guide customers on dealership amenities and arrange shuttle services if needed.
- Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
- Monitor customer feedback and take proactive steps to enhance their experience.
What We're Looking For
- Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
- Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
- Knowledge of Service department operations, trucks, and truck parts
- Mechanical aptitude or truck repair experience is highly preferred
- Demonstrated customer service and interpersonal communications skills, even in times of stress
- Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
- Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
- Must participate in a pre-employment background check and drug screen.
Compensation & Benefits
Total rewards package
Compensation
$20.40-$30.60
Pay Range: $20.40-$30.60 per hour with incentive eligibility
Join our team and be a part of a company that values customer satisfaction and service excellence!
Benefits included
Shifts Available
Monday-Thursday, 7am-5pm
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
Truck Centers, Inc.
About Truck Centers, Inc.
A truck dealership and service center providing sales, parts, and maintenance for commercial trucks.
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