Service Manager - Cadillac of Las Vegas
Quick Summary
Service Manager for Cadillac dealership in Las Vegas leading service team and optimizing department operations.
Skills & Keywords
Duties and Responsibilities
- Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
- Develop and implement service department processes to optimize efficiency and workflow.
- Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
- Monitor and analyze department KPIs to drive improvement and maximize profitability.
- Provide training, development, and mentorship to service team members.
- Maintain compliance with all dealership policies, procedures, and industry regulations.
- Oversee the scheduling of work, staff shifts, and labor management to control costs.
- Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
- Collaborate with other dealership departments to promote a cohesive work environment.
- Forecast department goals, manage budgets, and align operations with overall dealership objectives.
Qualifications
- 3-5 years of experience as a Service Manager in an automotive dealership setting.
- Comprehensive understanding of automotive service repair and maintenance processes.
- Proficiency with dealership management software and other computer applications.
- Strong customer service, communication, and interpersonal skills.
- Demonstrated ability to lead, manage, and motivate a team effectively.
- Exceptional organizational and problem-solving abilities.
- High school diploma or equivalent.
- Valid driver’s license with a clean driving record.
- Ability to pass pre-employment background checks, MVR, and drug testing.
- Experience with the Cadillac/GM brand and familiarity with OEM standards.
- Additional training or certifications related to automotive service management.
Compensation & Benefits
Total rewards package
(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)
Benefits included
All your information will be kept confidential according to EEO guidelines.
Sonic Automotive
About Sonic Automotive
Automotive dealership and retail company.
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