Front Desk Agent
Responsibilities:
- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
- Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
- Accurately respond to guest requests, making recommendations based on local knowledge and property practices
- Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
- Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
- Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
- Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
- Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
- Handle check-out, cash management, and adheres to cashiering and credit policies
- Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
- Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
- Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
- Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
Ideal Background:
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
- High school diploma or equivalent; college or relevant experience is a plus
- Residential Services or Hospitality experience in a luxury environment preferred
- Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
- Computer literacy with the ability to use a variety of software’s
- Strong attention to detail, problem-solving skills organizational abilities and attention to detail
- Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
- Applicants must be 18 years of age or older
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
flowlife
United States
About flowlife
Flow is a real estate technology platform and operations ecosystem that develops and operates condominiums, hotels, multifamily residences, and office spaces focused on creating flexible, connected communities.
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