Operations Engineer, Global Operations (Starlink)
Quick Summary
Operations Engineer for SpaceX's Starlink program responsible for analyzing, developing, and implementing business processes to improve customer experience and operational efficiency.
Skills & Keywords
RESPONSIBILITIES
- Apply process improvement methodologies and tools (e.g. process mapping, problem solving, visual management, etc.) to improve the customer’s ability to self-service, proactively address issues, increase speed of resolution, and scale complex processes across multiple departments, customer segments, and markets
- Anticipate and identify challenges within the customer experience, determine root cause, and develop appropriate solutions for immediate mitigation as well as long term improvement and prevention
- Develop data analysis and/or tracking tools to analyze customer experience (historical and emerging) across each stage of the customer journey
- Coordinate efforts with cross-departmental partners including but not limited to industrial design, engineering, application software, sales, marketing, and customer service to synchronize efforts and create tight feedback loops
- Partner with all levels of leadership within the organization to develop and review potential projects, steer allocation of improvement resources, and ensure sustainability of implemented solutions
- Manage projects and execute to tight timelines while effectively communicating to and influencing stakeholders
- Partner with design and engineering teams on new product and feature rollouts by participating in design reviews, organizing beta testing programs, and creating educational materials
- Codify knowledge and best practices of customer-facing and internal systems, actively ensuring these documents and practices are updated and maintained
Required Qualifications
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
- Bachelor’s degree in an engineering, mathematics, or STEM
- 3+ years of experience in an operations, manufacturing, and/or consulting environment
- This position may require the travel between our sites and customer sits to support Starlink Business Operations
- Ability to work extended hours, some nights and/or weekends when needed
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Nice to Have
- Experience driving cross-functional change within large organizations
- Professional experience in aviation or government sector
- Professional experience managing projects that includes significant front-end software development
- Professional experience in working with SQL, Excel, or similar data analysis software
- 2+ years leading projects that required influencing without authority
- Strong project management skills
- Experience applying structured process improvement methodologies
spacex
Hawthorne, CA
About spacex
An aerospace manufacturer and space transportation company developing rockets and spacecraft.
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