Service Shop Supervisor

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off 401k Plan with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! Service Shop Supervisor Responsibilities: Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information Administers pay for the technical staff per company policies Attends one group morning meeting per day to ensure proper conduct and impact Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives Coordinates repairs as necessary on the entire physical plant Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers Und