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Automotive Service Manager

EOCTEBPColumbus, GA
💰 $45,000 – $65,000/yrFull-timemaintenance and facilitieswarehouse and logisticsautomotive services

Quick Summary

Automotive Service Manager responsible for overseeing service department operations, managing technicians, and ensuring customer satisfaction and safety standards.

Skills & Keywords

Service managementTeam supervisionCustomer serviceSafety compliance

Primary Responsibilities include (but are not limited to)

  • Specific duties for this customer service role include, but are not limited to:
  • Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
  • Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
  • Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
  • Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluating performance and productivity of all service department personnel
  • Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
  • Ensuring store safety, including the use of and maintenance of safety equipment
  • Ensuring equipment/hardware layout and positioning within the service department
  • Supervising shop area, equipment and teammates for compliance with company safety procedure
  • Coaching personnel on enforcing wheel torqueing process
  • Ensures that proper inspections are being conducted

Ready to apply?

Apply today for this Automotive Service Manager role.