HVAC Technical Support
Quick Summary
HVAC Technical Support role for a leading commercial kitchen ventilation and HVAC systems manufacturer.
Skills & Keywords
Qualifications
- Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)
- Must know how to thoroughly read electrical schematics.
- Strong customer service skills.
- Ability to work under pressure and multitask.
- Ability to professionally communicate both verbally and written.
- Must be proficient on computers.
- Good problem solving skills a must.
- This is an in-office role, not remote.
Compensation & Benefits
Total rewards package
Benefits included
Job Description
- Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
- Handle parts order calls and emails including part look up, part identification and part order processing.
- Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
- Must demonstrate excellent customer service and a professional demeanor at all times.
- Log results of all calls into job service notes.
- Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
- Follow up on customer inquiries to ensure job completion and customer satisfaction.
- Approve and process warranty orders as needed.
- Complete special projects and training as requested by management.
Salary
$65k-$80k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.
CaptiveAire
Raleigh, NC
About CaptiveAire
CaptiveAire manufactures commercial kitchen ventilation systems and equipment.
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