External Job · via Greenhouse

Product Operations Associate, Tier 1

andurilindustriesSanta Ana, CA

💰 $68,000 – $90,000/yrFull-time

Quick Summary

Entry-level Product Operations Associate to provide technical support and help desk assistance for defense technology systems in a 24x7 operation.

Skills & Keywords

Technical supportTicketing systemsTroubleshootingHelp desk

WHAT YOU’LL DO

Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products
Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Follow established runbooks and processes to troubleshoot and escalate issues appropriately
Communicate clearly and professionally with customers and internal teams
Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
Identify recurring issues and suggest opportunities for process improvements
Participate in training sessions and continuously develop your technical knowledge

REQUIRED QUALIFICATIONS

Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
A fundamental understanding of hardware, software, and networking concepts
Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
Must be able to work on-site at our Irvine, CA location
Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus
Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
Exposure to military or government hardware and software systems is a plus
Strong verbal and written communication skills
Ability to work effectively as part of a team and execute established procedures
Detail-oriented with a customer-focused mindset
Willingness to learn and adapt in a fast-paced environmentInterest in embedded systems, sensors, robotics, or national security technology

Compensation & Benefits

Total rewards package

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

ABOUT THE TEAM

The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships, fleet observability and monitoring, and data analytics. We work within a broader sustainment ecosystem that includes many functional teams across a business line, including Program Management, Engineering, Mission Operations, and Deployments. This team is a crucial component of ensuring customer and mission success, and plays a critical role in shaping how Anduril continues to execute its mission of providing cutting-edge capabilities to the United States and its allies.

ABOUT THE JOB

We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Irvine, CA. In this entry-level on-site position, you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members, follow established processes, and escalate complex issues as needed. This role is a great opportunity to develop your technical skills, gain hands-on experience, and contribute to a mission-critical operation.You should have a strong interest in technology, a willingness to learn, and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts, Anduril is interested in speaking with you.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.