Director of Operations
Quick Summary
Director of Operations for 1-800-GOT-JUNK? franchise in Bronx, NY leading field operations, team management, and service excellence.
Skills & Keywords
What You’ll Do
- Team Leadership Lead, manage, and coach a high-performing operations team. You’ll be responsible for the "Power 5" culture—ensuring every teammate is productive, safe, and aligned with our core values.
- Operational Execution Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).
- Financial & Data Integrity Manage the "Scorecard & OKR" cycle. You’ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline.
- Quality & Safety Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in "tour-ready" condition.
- Consistent Customer Service Guarantee a "white-glove" experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team.
What you’ll bring
- Field Experience Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations.
- Problem Solving Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination).
- Leadership Proven ability to manage field crews, enforce safety standards, and drive performance. A "lead by example" mentality. You aren't afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM.
- Process Mindset You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback.
- Communication Strong ability to coordinate between field teams, dispatch, and customers.
- Requirements Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role.
Why Choose Southwind?
Join Us At Southwind, we believe in fostering a dynamic work environment where you can make a massive impact. We provide the tools, the tech, and the resources—you provide the drive. Help us revolutionize the home services industry in the world's greatest city!
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.
Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!
- Competitive CompensationBase pay with performance-based bonus structure that rewards operational excellence.
- Career AdvancementWe are a growth-focused company with professional development and leadership training built into our DNA.
- Award-Winning CultureRecognized as a "Best Places to Work" and "Fast 50 Company."
- Comprehensive BenefitsIncluding health, life, dental, and vision insurance.
- Future Security401k matching program and options for HSA/FSA, AD&D, and more.
1800gotjunk
Vancouver, BC
About 1800gotjunk
Junk removal and hauling services for residential and commercial customers.
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