External Job · via Greenhouse

Maintenance Supervisor

hrplivingWilmington, NC

💰 $48,000 – $68,000/yrFull-timeHVACplumbingmaintenance and facilities

Quick Summary

Maintenance Supervisor role overseeing apartment community maintenance operations, team leadership, and preventative maintenance programs.

Skills & Keywords

HVACplumbingelectricalpreventative maintenance

Compensation & Benefits

Total rewards package

Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth. In addition, we also offer an education reimbursement program to grow your skills in maintenance.

Benefits included

Medical

Dental

Vision

401(k)

Life Insurance

Parental Leave

Paid Vacation

Sick Leave

Education

Wellness

Hawthorne is an equal opportunity employer.

Education

High School or GED equivalent

Experience

Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical. Prior supervisory or lead technician experience strongly preferred.

Licenses & Certifications

In some states this may be required

Maintenance Supervisor | Job Functions

Team & Leadership Responsibilities

Repair & Preventative Maintenance

Make-Ready Units

Maintaining Building & Grounds

Additional Responsibilities

What Makes Someone SOAR in This Role?

Work Schedule & Availability

Maintenance Supervisors work Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. This role will require participation in an on-call rotation for after-hours emergencies and occasional support for resident events, as needed.

Hawthorne’s Total Rewards Package | Compensation and Benefits

Maintenance Supervisor – Specific Benefits: Maintenance Supervisors are eligible for a monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to their hourly compensation.

Valid Driver's License
EPA certification
CPO Certification* highly preferred
Lead, schedule, and supervise the daily work of the maintenance team, ensuring high performance and accountability.
Foster a team culture rooted in excellence, integrity, and the Live It values of kindness, connection, and service.
Supervise vendor partners, ensuring work is completed timely, safely, and to company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing successful project execution.
Proactively identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs to protect the physical asset.
Ensure HVAC, plumbing, electrical, and other systems are functioning optimally through hands-on repair and oversight.
Oversee unit turn scheduling and execution, ensuring homes are move-in ready and meet Hawthorne quality standards.
Personally inspect vacant units to confirm cleanliness, functionality, and presentation prior to move-in.
Implement and maintain a preventative maintenance plan for all buildings and equipment.
Ensure grounds, amenities, and common areas are clean, safe, and beautifully maintained.
Support curb appeal and a welcoming environment through daily attention to community appearance.
Conduct on-call emergency service rotation as scheduled.
Respond to service requests in a timely, thorough, and professional manner. • Follow safety guidelines in accordance with OSHA and company policy and standards.
People Service & Customer-FocusedDaily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection.
Accountable: Delivers results with integrity and clear communication.
Vendor ManagementFosters and maintains strong vendor relationships to ensure that Make Ready apartments are completed on schedule.
Highly OrganizedMaintains a professional working environment and successfully balances multiple tasks and priorities.
ReliableA steady and dependable presence for the community and team.
Hands-On ExpertiseConfidently tackles technical issues when needed and ensures all repairs meet company standards.
LeadershipBrings technical expertise and problem-solving to the forefront while mentoring and guiding others.