External Job · via Smartrecruiters

Operations Supervisor (Service & Installation)

masterbrandcabinetsllcCharlotte, NC

💰 $48,000 – $65,000/yrFull-timeappliance repair and installationmaintenance and facilitieswarehouse and logistics

Quick Summary

Operations Supervisor managing daily service and installation operations, field teams, and customer satisfaction for a kitchen and appliance installation company.

Skills & Keywords

Operations managementField team supervisionProcess improvementCustomer satisfaction

Responsibilities

Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehicles
Responsible for the discipline, morale, performance, and professional development of every spoke employee.
Communicate goals to each Spoke Employee, monitor performance, and provide coaching.
Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly.
Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff.
Work with Senior Operations Manager to solve performance issues with our internal staff and external customers.
Update KPI’s on “One Touch” on a weekly basis
Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily.
Focus on inventory turns and minimizing length of time product sits at the 3PL
Ensure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines.
Completion of quarterly sub-contractor report cards and sub-contractor meetings
Prepare for and lead monthly staff meetings
Review financial monthly analysis with Senior Operations Manager
Manage and approve hourly employee time clock entries
Process sub-contractor payroll
Submit invoices for payment weekly and create / receive Oracle PO’s.
Manage local safety stock inventory and ensure cycle counts are being performed.
Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
Coordination of any expedited deliveries to complete installs or services
Ensure accuracy of all parts being pulled for next day service and audit regularly
(Other duties, incidental or regular, may be assigned at management’s discretion)
Follow Standard Work guidelines to ensure all critical tasks are completed and on time.
Engage Customers, face to face in field on a weekly basis, providing support and fostering relationships.
Lead team to utilize lean tools such as daily management to enhance team engagement and drive consistency, and continuous improvement.
Host regular pod meetings with our builder customers to ensure alignment with” Path to Success” and product expectation guidelines.