HVAC Service Technician

Are you ready to take your career to new heights with a company that truly values your potential? Imagine working in an environment where your growth is a priority. At Sullivan Super Service, we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At Sullivan Super Service, we nurture your skills and provide the support you need to reach your full potential. Are you looking for cross training in other trades? We provide it! Great pay that rewards you for your success? We have that too! Top tier benefits for you and your family at an affordable cost? You got it! Apply today! Pay: $30 - $40/hr plus bonuses and spiffs In exchange for your skillset and commitment, we offer: Steady year-round work Fully stocked Vehicles, Gas Card, Cell phone, and Tablet Weekly Pay On-going training and development opportunities to help you reach your goals and advance your career 401(k) with Company Match Program High Quality, Affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance Paid Holidays Paid Time Off (PTO) starting Day 1! Parental Leave Special deals/Discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services Yearly Performance Reviews In this role, you'll be responsible for: · Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly. · Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers. · Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. · Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. · Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust. · Completing annual maintenance of heating and air conditioning systems. · Participating as a member of our on-call rotation schedule for emergency service requests. · Identifying options for additional services, products, or maintenance plans. · Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. · Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. · Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as Assigned We're seeking candidates that possess: · HVAC Service experience in a residential capacity. · EPA Certification · Service Titan experience is a plus! · Ability to prioritize tasks and communicate with customers. · Demonstrated excellent communication conflict resolution and interpersonal skills. · Demonstrated ability to work as an effective team member and pitch in as needed. · Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. · Ability to work on a ladder. · Ability to lift 50 pounds. · H