HVAC Service Technician

· Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.

· Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.

· Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

· Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

· Responding to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.

· Completing annual maintenance of heating and air conditioning systems.

· Participating as a member of our on-call rotation schedule for emergency service requests.

· Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

· Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

· Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

· Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

· Prior heating and/or cooling experience in a residential capacity preferred

· Service Titan experience preferred

· Experience upselling additional services as well as selling replacement options when applicable.

· Ability to prioritize tasks and communicate with customers.

· Demonstrated excellent communication conflict resolution and interpersonal skills.

· Demonstrated ability to work as an effective team member and pitch in as needed.

· Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

· Must be able to work on a ladder.

· Must be able to lift 50 pounds.

Job Type: Full-time

Monday to Friday

Weekends as needed

Bonus opportunities

Residential HVAC Service: 2 years (Required)

Service Titan software: 1 year (Preferred)

EPA Certification (Required)