Location Manager

The Location Manager is responsible for organizing office operations and procedures, overseeing customer service and service dispatch teams, handling the administrative office functions, and ensuring the company support team is properly staffed and is operating smoothly.

Maintains office staff by recruiting, selecting, orienting and training employees.

Manage installation and service dispatch team, service agreement team, and sales lead coordinating team to ensure operational efficiency and goal attainment.

Plan and prepare and supervise work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

Ensure dispatch procedures are maintained and all work orders are processed properly and timely.

Respond to customer complaints or inquiries.

Responsible for ensuring all administrative duties are completed properly.

Manage incoming calls and messages.

Work with outside sales team to create sales orders

Manage the process of scheduling sales consultations and installations.

·Help customers with Financing Applications

Provide job details to installers and electricians

Maintain the appearance of location

Report data/metrics to managers.

Motive department to hit or surpass their goals.

Performs all tasks and duties in an efficient and safe manner.

Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

Represents Dave’s World in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.

3+ years of Successful Management Experience A+.

3+ years of Successful Customer Service Experience.

2+ years of Successful Dispatch Experience.

Desire to achieve goals, both personal and professional.

Hard work ethic and willingness to work flexible schedule dependent on workflow.

Experience in a role where the phrase “customer first” was practiced daily.

Service Titan experience is A+.

$65,000 - $95,000 Annual Salary

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Type: Full-time

Customer service: 4 years (Preferred)

Management: 4 years (Required)

Dispatching: 4 years (Required)

Warehouse/Inventory: 4 years (Required)

Scarborough, ME (Required)

Work Location: In person