General Manager- Low Voltage & Physical Integration (P&L Owner)
Quick Summary
Low Voltage Operations Manager position in Scranton, PA overseeing structured cabling/technology operations, team management, and business development.
Skills & Keywords
Key Responsibilities
- Sales and Business Development
- Find and develop new leads through networking, cold outreach, general contractor and end-user relationships, industry events, and referrals.
- Bring on new customers and grow revenue from existing accounts by identifying additional work, service agreements, and follow-on projects.
- Build and manage a sales pipeline that supports the office's revenue targets and keep the CRM current.
- Represent the company in customer meetings, site walks, bid reviews, and presentations.
- Negotiate contracts, change orders, and pricing within company guidelines.
- Review RFQs, RFPs, drawings, and specifications to understand scope, deliverables, and risks.
- Conduct site surveys and walk-throughs to confirm conditions and quantities.
- Prepare complete estimates for copper, fiber, access control, and CCTV projects, including material takeoffs, labor hours, equipment such as lifts, permits, and subcontracted work.
- Work with company estimators on larger or more complex bids and review their work for accuracy.
- Identify scope gaps, conflicts, and clarifications, and submit RFIs before bid deadlines.
- Write clear proposals with defined scope, exclusions, and assumptions.
- Oversee day-to-day office operations, including scheduling, resource allocation, and job assignments across projects.
- Make sure projects are delivered on time, on budget, and to code, including NEC, NFPA, IBC, UL 325, and local AHJ requirements.
- Run project kickoffs and hand off sold work to project managers with accurate budgets and scope.
- Review job progress, labor tracking, and job costing weekly, and correct course on projects running over budget.
- Manage change orders, punch lists, closeout documentation, and as-builts.
- Maintain safety standards and OSHA compliance across all field work.
- Manage vendor and distributor relationships, material purchasing, and subcontractors.
- Lead, coach, and develop project managers and field technicians.
- Hire, train, and retain qualified staff, and plan staffing to match the office's workload.
- Set clear expectations, review performance, and address issues directly.
- Promote certifications and technical training across the team.
- Own the office P&L, including revenue, gross margin, labor utilization, and overhead.
- Build and manage the annual budget and sales forecast.
- Monitor billing, unbilled work, and collections to keep cash flow healthy.
- Report office performance to regional and executive leadership.
Required Qualifications
- Experience
- 8+ years in low-voltage, security, or technology integration, with at least 3 years in a management role responsible for both sales and operations.
- A proven record of finding, winning, and growing customer accounts.
- Experience managing a P&L or an office budget, with accountability for revenue and margin.
- Experience leading project managers and field technicians.
- Structured cabling (copper) Category 5e/6/6A design, installation, termination, testing, and certification. Familiarity with plenum, riser, and outdoor-rated cable, pathways, and TIA standards.
- Fiber optics Single-mode and multimode, inside and outside plant, splicing, termination, OTDR and power-meter testing, and enclosure and panel design.
- Access control Door hardware (electric strikes, maglocks, exit devices, REX), controllers and expansion boards, readers, intercoms, gate and barrier-arm operators, and code requirements for egress and life safety.
- Video surveillance (CCTV) IP camera selection and placement, NVRs and VMS platforms, PoE, surge protection, pole and exterior mounting, and license plate recognition.
- Networking basics IP addressing, PoE budgets, switches, and working with customer IT and networking teams.
- Able to read and interpret construction drawings, specifications, and RFQs.
- Able to build accurate estimates for material, labor, and equipment independently.
- Strong written and verbal communication, including writing proposals and presenting to customers.
- Comfortable with CRM, estimating, and project management software, plus Microsoft Office.
- Organized and able to balance selling, estimating, and running the office at the same time.
- Valid driver's license and a clean driving record.
- Able to visit job sites, climb ladders, and work around active construction.
- Able to pass a background check and drug screen.
- BICSI RCDD or Technician certification.
- Manufacturer certifications for access control and video platforms (for example Avigilon, Genetec, Lenel, Software House, Axis).
- Fiber certifications such as FOA CFOT.
- A state low-voltage, alarm, or electrical contractor license, or the ability to obtain one.
- An existing network of general contractors, end users, and facility managers in the region.
- Experience with enterprise, multi-site, or national-account customers, including logistics, industrial, healthcare, or government facilities.
Compensation & Benefits
Total rewards package
Benefits included
How Success Is Measured
Closing from Default - All locations
About
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
wachter
About wachter
Wachter is a family-owned electrical services company that designs, installs, and maintains electrical, data, security, communications, and automation technologies for commercial and industrial clients.
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