QA Customer Service Representative
Quick Summary
QA Customer Service Representative providing support to General Contractors and Builder customers for a mechanical subcontractor specializing in plumbing, heating, cooling, electrical, and fire sprinkler services.
Skills & Keywords
Description
- Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.
- Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.
- Provide accurate information regarding services and assist customers in placing requests.
- Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with various departments to provide seamless service.
- Coordinate with our service technicians to ensure first call completion success
- Monday - Friday
- 7:00AM - 3:30PM
POSITION DESCRIPTION
As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.
dave-jones-llc
About dave-jones-llc
Dave Jones provides plumbing, HVAC, fire protection, and electrical products and services to customers.
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Source
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