Operations Manager-Construction & Building Materials Industry
Quick Summary
Operations Manager for DH Pace's Bloomington, IL location managing field installers and service technicians for commercial and residential door, docking, and security products installation and maintenance.
Skills & Keywords
Qualifications
OFFICE LOCATION / FULL-TIME ONSITE POSITION: 419 Bronco Drive, Bloomington, IL 61704
- Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
- Bachelor’s degree preferred.
- Must be willing and available to Train up to three (3) different times during first 90-days in St. Louis, MO.
- Proficient with Windows based programs and ERP/CRM systems.
- Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
- Possess an ability for technical applications and mechanical systems.
- Good driving record and valid driver’s license required.
- Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Position Overview
- Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
- Manage day-to-day operations with a high sense of urgency and fast paced culture and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
- Gain full understanding of, and expectations for, operational and sales procedures and processes, customer satisfaction, staff management, profitability of work performed, and return on sales that meet or exceed the annual financial budget/forecast.
- Call on customers for sales opportunities to increase sales revenues and prepare bids and quotes
- Ensure proper pool management, correct routing efficiencies and daily schedules maximize department capacity while providing a high level of customer service
- Effectively manage to ensure positive results on all Length of Service reporting and metrics
- Ensure productive SODD and Ageing meetings happen weekly and are effective
- Assist with hiring, training, and developing employees; improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews
- Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to jobs sites/customers as necessary
- Effectively develop and lead monthly safety meetings, department meetings and financial reviews and achieve financial objectives set forth by senior management team
- Other responsibilities and projects as assigned
#LI-SW1
The anticipated pay range for this position is below. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities. This position may be eligible for an annual performance bonus.
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
DH Pace
About DH Pace
DH Pace Company is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products with over $1 billion in annual sales.
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