Resort Cleaner
Quick Summary
Resort Cleaner responsible for maintaining luxury villa and spa facilities to high standards at BOLT FARM retreat in Whitwell, Tennessee.
Skills & Keywords
What We’re Looking For
This is an active, hands-on role.
- 18+ and authorized to work in the United States.
- Reliable transportation to work onsite in Whitwell, Tennessee.
- Valid driver’s license and insurable driving record.
- Weekend and holiday availability.
- Strong attention to detail.
- Ability to work independently and maintain pace.
- Comfort following checklists and documenting work digitally.
- Willingness to learn Breezeway and other Company systems.
- Ability to safely learn cleaning products, chemical handling, PPE requirements, and basic water chemistry.
- Professionalism and discretion around guest belongings and private spaces.
Compensation & Benefits
Total rewards package
Compensation
Pay
$16–$23
per hour
This is a full-time, non-exempt hourly position with weekend and holiday availability required based on guest arrivals, departures, and Wellness Haven treatment schedules.
Pay: $16–$23/hour + performance bonus opportunity
Eligible Resort Cleaners can earn an additional performance incentive of up to $5.00 per eligible hour worked based on guest satisfaction and established performance standards.
Benefits included
The Role
The Resort Cleaner is a cross-trained role responsible for keeping both guest villas and the Wellness Haven ready to BOLT FARM’s luxury standards.
Depending on the day, you may turn villas between departures and arrivals, prepare treatment rooms between spa guests, manage linen and laundry, maintain Wellness Haven wet areas, support hot tub and cold-plunge care, or complete scheduled deep-clean projects.
The assignment may change.
The standard does not.
Every task is completed through Breezeway, including checklists, required photos, documentation, and real-time task completion.
Make Villas Guest-Ready
- Complete assigned villa turnovers within scheduled arrival windows.
- Clean bedrooms, bathrooms, kitchens, living areas, decks, and hot tub surroundings.
- Restock and stage amenities to BOLT FARM standards.
- Complete a final walkthrough before closing every task.
- Identify anything a guest would notice—and fix it before they arrive.
- Report damage, maintenance concerns, and lost-and-found items immediately.
Support the Wellness Haven
- Prepare and reset spa treatment rooms between guests.
- Restock linens, towels, and amenities.
- Sanitize guest-facing surfaces and treatment spaces.
- Set temperature, lighting, music, scent, and presentation to the approved standard.
- Maintain showers, wet areas, relaxation spaces, locker areas, and common spaces.
- Protect treatment timing by completing turns before the next guest arrives.
Own Linen, Laundry + Supplies
- Wash, dry, fold, organize, and stage villa and spa linens.
- Maintain appropriate linen and towel levels.
- Identify damaged or stained inventory.
- Keep cleaning supplies, carts, caddies, and storage areas organized.
- Flag low inventory before it becomes an operational problem.
Support Water + Equipment Care
- Assist with routine hot tub, spa tub, and cold-plunge care.
- Complete required drain/refill cycles.
- Learn and follow water-chemistry procedures.
- Maintain required logs.
- Follow chemical-handling, label, SDS, and PPE requirements every time.
Execute in Breezeway
Breezeway is not paperwork after the job. It is part of the job.
- Accept and begin assigned tasks on time.
- Work from the required checklist.
- Upload required photo documentation.
- Record issues while you are still onsite.
- Close tasks in real time.
- Keep leadership informed before a timing issue becomes a pushed clean or delayed turn.
Guest Experience Still Matters
You may not spend your entire shift talking with guests, but when you do encounter them, the standard is the same.
You will
- Greet guests warmly.
- Help with routine requests such as towels, water, or directions.
- Protect guest privacy and personal belongings.
- Maintain discretion inside villas and treatment spaces.
- Connect guests with the right teammate when a request falls outside your role.
- Never leave a guest wondering whether someone is handling their request.
You are succeeding when
- Villas are completed on time and genuinely guest-ready.
- Treatment rooms are reset before the next appointment.
- Guests never feel rushed, delayed, or impacted by cleaning operations.
- Your work consistently passes quality inspections.
- Breezeway tasks, checklists, and required photos are complete and accurate.
- Cleaning, spa, and water-chemistry procedures are followed safely.
- Supplies and linens are ready before the team needs them.
- Guest feedback reflects exceptional cleanliness and presentation.
- Leadership can trust you to move between villa and Wellness Haven assignments without lowering the standard.
How Performance Is Measured
Performance is evaluated using clear operational and guest-experience indicators, including:
BOLT FARM’s current compensation framework directly connects guest-ready quality and operational execution to the Resort Cleaner performance bonus.
- Guest satisfaction and cleanliness scores
- Quality inspection results
- Breezeway utilization and documentation
- On-time villa and treatment-room turns
- Attendance and reliability
- Assigned-zone guest scores
- Safety, chemical-handling, and PPE compliance
- Cross-trained proficiency across villa and Wellness Haven work
You must be able to
Reasonable accommodations may be made for qualified individuals with disabilities.
- Stand and walk for extended periods.
- Navigate stairs, hills, uneven terrain, and outdoor pathways.
- Bend, kneel, crouch, reach, and work at floor level.
- Push and pull carts and equipment.
- Regularly lift and move up to 25 pounds.
- Occasionally lift and move up to 50 pounds.
- Work around cleaning products, spa chemicals, heat, humidity, and outdoor weather conditions.
- Wear required PPE and follow safety procedures.
Who Thrives Here
You see details other people walk past.
You move quickly, but you do not use speed as an excuse for sloppy work.
You do not need someone standing over you to finish the checklist, upload the photo, or notice that something is wrong.
You take ownership when a turn is yours.
You are comfortable being measured because you take pride in the result.
And you understand something important
At an $800–$1,200+ luxury retreat, cleaning is not a background function. It is part of the product.
This Role Is Not for You If
If this isn’t a hell yes, this isn’t your seat.
- You think “looks clean” is the same as guest-ready.
- You regularly need reminders to finish or document assigned work.
- You sacrifice quality to finish faster.
- You resist checklists, inspections, photos, or digital accountability.
- You are careless around guest belongings.
- You ignore safety, PPE, or chemical-handling requirements.
- You struggle with changing assignments or fast turnaround windows.
- You want advancement simply because you have been here longer.
Equal Opportunity Employer
BOLT FARM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
bolt-farm
Whitwell, TN
About bolt-farm
BOLT FARM is building a luxury romantic retreat brand backed by 3,300+ five-star reviews and featured in Forbes, Travel + Leisure, and Netflix.
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