Call Center Manager
Quick Summary
Call Center Manager with 3+ years of call center support experience and expertise in NICE applications, dialer systems, and database management.
Skills & Keywords
Additional Information
3+ years call center support
1+ years NICE call recording applications support
1+ years supporting dialer applications support
1+ years telephony support
Working knowledge of Workforce Management application
1+ years SQL/Oracle database support
Demonstrated experience in a production/support environment with functional experience in change and incident management
Proven experience administering Windows and UNIX based operating systems
Basic knowledge of networking technology
Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers
Ability to work collaboratively in a team environment and operate effectively in stressful situations
Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same
Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
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Source
Qiggz curated this listing for you based on your skills.
