External Job · via Lever

Field Service Manager

quenchwaterGarland, TX

Posted Sep 28 · Last Verified Sep 28

Full-timeplumbingappliance repair and installationmaintenance and facilities

Quick Summary

Field Service Manager position managing technician teams and customer installations for water filtration equipment in the Garland, TX area.

Skills & Keywords

team managementwater filtrationplumbing skillsfield service

Qualifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

2 - 5 years of management experience
Vocational technical school diploma/certification
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
Prior management experience, route-based preferred
Licensed plumbers or comprehensive plumbing skills are preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
The use of personal digital assistants (i.e. tablets and smartphones)
Knowledge of ServiceMax and Salesforce a plus
A valid a current driver’s license in good standing
A clean work record and ability to pass a pre-employment drug screen
Overnight travel may be required

Essential Functions

Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Regular and reliable attendance