External Job · via Smartrecruiters

Automotive Service Manager

Express Oil Change & Tire EngineersRock Hill, SC

Posted Sep 28 · Last Verified Sep 28

Full-timeautomotive servicesmaintenance and facilities

Quick Summary

Automotive Service Manager responsible for leading and managing the service department operations, team performance, and customer satisfaction at Express Oil Change & Tire Engineers.

Skills & Keywords

service managementteam leadershipinventory managementsafety compliance

Primary Responsibilities include (but are not limited to)

Specific duties for this customer service role include, but are not limited to:
Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
Evaluating performance and productivity of all service department personnel
Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
Ensuring store safety, including the use of and maintenance of safety equipment
Ensuring equipment/hardware layout and positioning within the service department
Supervising shop area, equipment and teammates for compliance with company safety procedure
Coaching personnel on enforcing wheel torqueing process
Ensures that proper inspections are being conducted

Physical Requirements

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

Prolonged periods of standing, stooping, and bending
At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

We are looking for

Outstanding leadership and store management skills
Ability to work in a fast-paced work environment
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
Excellent verbal and written communication
Ability to develop professional relationships with customers and team members
Minimum of 2 years’ experience in a Service Manager role
Proven track record of exceeding business objectives
Ability to work efficiently both individually and as part of a team
Solid knowledge of basic OSHA laws and MSDS Compliance