External Job · via Smartrecruiters

Regulated Services Lead/Quality Technician

JLLIncorporatedDevens, MA

💰 $68,000 – $92,000/yrFull-time

Quick Summary

Regulated Services Lead/Quality Technician overseeing GMP cleaning, pest control, and quality compliance in a regulated manufacturing environment.

Skills & Keywords

GMP complianceQuality assurancePest controlVendor management

ESSENTIAL FUNCTIONS

Understand and ensure compliance in GMP space
Customer Focus: Be a true innovator and genuine service-oriented individual to continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
Communication: Directly interface, both verbally and written, with client vendors, and JLL Management
Compliance: Stay current with all Client, Federal and State regulations/codes, comply with specifications, and ensure standards are met.
Support Quality Assurance to include training, assigning tasks, performance appraisals, conducting investigations, assisting with CAPAs, and monitor procedures to ensure processes are completed in an efficient and safe manner, and within the scope of policies and procedures.
Perform/support audits and prepare SOP’s and training materials.
Provides information to Vendors, Facilities staff and Service Providers as required to ensure that quality assurance expectations are communicated, understood and followed.
Inspections: Participate in the creation and implementation of inspections and other quality practices and procedures.. These inspections should serve as an assurance of quality as measured by client surveys.
Provide leadership and direction to advance service quality and enhance the client partnership to continuously improve operations and influence the behavior of all employees.
Supplier Performance Management: Deliver high quality, creative, and cost-effective solutions. Monitor work requests to trend vendor performance. Raise the bar in vendor quality and service while reducing overall costs.
Work with IFM managers to hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality and improvement plans, and resolve/troubleshoot service issues at the site level.
Analytical capability: Analyze trends and utilize data to anticipate and proactively address issues in the environment.
Financial Acumen: Challenge year-over-year cost increases and proactively identify ways to reduce “process waste” and costs.