External Job · via Smartrecruiters

Spa Supervisor

VillaGroupSun Island, FL

💰 $38,000 – $52,000/yrFull-time

Quick Summary

Spa Supervisor responsible for planning, monitoring, training staff, and maintaining safe operations while ensuring high service standards.

Skills & Keywords

Staff trainingOperations managementCustomer serviceQuality control

Additional Information

Plans, monitor, and appraises job results. Conducts training. Implements and enforces systems, policies, and procedures. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

Ensuring cleanliness and good hygiene at the work place.
To organize & conduct morning briefing.
Welcome, assist and provide accurate information to the guest about the products and spa policies.
Training Plan for New hire, follow up department training, monitor day to day training plan and maintaining of training record accurately.
Attending Managers' duty during absence - Meeting & department operations (guest & staff needs)
Evaluating performance and providing feedback to deserving staff in open forum.
Taking corrective measure (guest & staff related concerns) without manager assistance.
Coordination hiring & staff manning with the manager
Providing all kind reports & activities held at spa
Set the example, Communicate well, develop safety program, encourage positive behavior, Involve in various activity.
Maintaining overall inventory, monitor day to day operation.
Organize duty roster according to the business prospect
Follow up maintenance, monitor all the treatments and quality of the services being rendered, & ensure public areas well maintain at all time
Make regular checks to ensure the highest of standards at all times.
To gather ideas and suggestions from guest or colleagues that can be utilized and will help on service operation improvements.
Ensure to organize ahead of time to assign all colleagues work obligations & supervise them during their working hours. Make sure that guests and staffs are dealt politely, efficiently and promptly at all times.
To ensure an excellent standard of customer care and professionalism are achieved at all times.
To coordinate with Training Manager for maintaining the training records periodically.
To cross check all reports if they are any discrepancies.
To cross check all commission of the therapist are well balanced.
In addition to the above, carryout any other work assigned by your managers from time to time.