External Job · via Smartrecruiters

Associate Manager, eCommerce (Digital Shelf)

TheWonderfulCompanyLos Angeles, CA

💰 $65,000 – $90,000/yrFull-time

Quick Summary

Associate Manager overseeing eCommerce digital shelf quality, content management, and performance optimization for Wonderful Brands across multiple retail channels.

Skills & Keywords

eCommerce managementPIM/SyndigoProduct contentDigital shelf optimization

Additional Information

Digital Shelf Quality & Content Health

Content Updates & Publishing

Issue Management & Escalations

Performance & Insights

Buy Box Monitoring & Recovery

You will be lead on the Syndigo PIM build across the Wonderful Brands.
Manage GDSN data synchronization and product content publishing via Syndigo, ensuring accurate, compliant, and timely distribution of item data to trading partners and retailers.
Monitor PDP content health and accuracy (titles, bullets, descriptions, images, attributes, enhanced content).
Identify and remediate issues such as missing content, incorrect claims, outdated pack/size, incorrect taxonomy, broken variations, system overwrites, incorrect or misaligned identifiers, or suppressed listings.
Ensure product data and imagery meet retailer requirements and internal brand standards.
Monitor reviews and ratings and manage third-party review service providers.
Execute content updates and new item set up via Syndigo and/or retailer portals.
Refresh content based on new campaigns, items, brand strategy, SEO best practices, retailer guidelines, and compliance requirements.
Own brand store presence across portfolio, navigation flow, module testing and page design.
Triage and resolve digital shelf tickets related to content, catalog, availability signals, and brand presentation.
Coordinate with internal sales teams and retailers to resolve digital shelf issues.
Document recurring root causes and recommend process improvements.
Track performance including content completeness, retail readiness, share of search, conversion rate, ratings/reviews, and sales impact.
Provide weekly reporting and insights on key content opportunities and competitor benchmarks.
Support experimentation and learning agenda (A/B tests where supported).
Identify areas of opportunity to increase traffic and conversion.
Monitor Buy Box ownership continuously using Amazon tools and third-party trackers.
Identify Buy Box losses (pricing, availability, 3P competition) and escalate internally or through Amazon support.
Partner with sales teams to address vendor term issues, availability challenges, and rogue 3P disruption.