External Job · via Smartrecruiters

Sr Manager, International Logistics

TheWonderfulCompanyLos Angeles, CA

💰 $110,000 – $160,000/yrFull-time

Quick Summary

Senior Manager overseeing international logistics and customer service operations across multiple regions with responsibility for managing regional leaders and ensuring compliance across 65+ countries.

Skills & Keywords

international logisticswarehousingcustoms clearancesupply chain management

Additional Information

Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance
Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets
Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
Oversee customs clearance execution and ensure compliance with local regulations in all international markets
Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues
Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability
Establish and monitor performance metrics related to service levels, execution quality, and customer experience
Support expansion into new international markets by enabling operational readiness and process development