External Job · via Smartrecruiters

Logistics & Customer Service Specialist - Latin America

TheWonderfulCompanyLos Angeles, CA

💰 $38,000 – $52,000/yrFull-time

Quick Summary

Logistics and customer service specialist managing orders and international shipments for Latin America markets with coordination across multiple teams.

Skills & Keywords

International shippingOrder managementExport documentationLogistics coordination

Additional Information

Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers
Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication
Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours
Prepare and manage all required international shipping and export documentation, including ITNs and booking requests
Track international shipments end-to-end and provide regular status updates to customers
Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution
Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations
Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments
Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency
Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics