Public Safety Communications Dispatcher - Department of Emergency Management (8238)

Under general supervision, a Public Safety Communications Dispatcher (“Dispatcher”) receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system.

The Department of Emergency Management’s (DEM) Division of Emergency Communications operates 24/7/365. Dispatchers may be assigned to work various schedules including day, swing, and night shift, weekends, holidays, and overtime. Dispatchers work 8 or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.

Essential duties can be reviewed in detail here and include:

Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.