Courier Route Driver
Quick Summary
SPS Global is seeking a reliable Route Driver/Courier to deliver mail and parcels across Santa Clara, California campus locations while maintaining chain-of-custody standards.
Skills & Keywords
Safety & Vehicle Responsibility
- Operate company vehicles safely and in compliance with state and company standards
- Follow company protocol in the event of an accident and/or injury
- Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
- Ensure vehicle cleanliness and readiness for daily operation
Required Qualifications
TravelLocal travel required
- Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity for operating office machinery
- Physical and mental capability to operate a company vehicle safely
Nice to Have
- 2+ years of related work experience
- Working knowledge of MFD equipment
- Experience with shipping and receiving procedures
- Familiarity with validating packing slips and handling materials accurately
Compensation & Benefits
Total rewards package
Career Growth: Opportunities to expand skills across courier and office services operations.
Learning & Development: A culture that supports professional growth and service excellence.
We Recognize Talent: Recognition programs available across all employee levels.
Benefits included
Job Overview
The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.
This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.
Reports ToClient Services Supervisor, Client Services Manager, or equivalent leadership
Courier & Route Operations
- Travel a predefined courier route via company vehicle to deliver mail and parcels
- Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
- Maintain detailed logs and time stamps for all items received and delivered
- Support chain-of-custody requirements in accordance with operating procedures
- Respond to client requests accurately and ensure timely order fulfillment
- Complete all required paperwork in a timely, accurate, and legible manner
Operational & Client Service Excellence
- Deliver 5-star customer service in all forms of communication
- Follow Operational Service Excellence performance standards
- Build professional relationships with customers and internal teams
- Maintain professionalism and composure when handling sensitive inquiries
- Determine when additional support is required for complex requests
- Proactively seek additional work during downtime
Cross-Functional Office Support
- Provide front- or back-office coverage as needed
- Assist with shipping and receiving procedures
- Validate packing slips for accuracy of incoming and outgoing materials
- Train backup personnel and provide guidance on policies and procedures
Required
- High School Diploma or equivalent
- Current state-issued driver’s license with a clean driving record
- Ability to safely operate a company motor vehicle
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to multitask and work independently
- Basic computer proficiency and ability to learn required systems
- Professional appearance and adherence to company policies
Competencies
- Strong customer service orientation
- Attention to detail and accuracy
- Independent and accountable work style
- Problem-solving and analytical ability
- Dependability and professionalism
SPS North America
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