External Job · via Greenhouse

Facility Services Associate Lead

SPS North AmericaHouston, TX

Posted Sep 28 · Last Verified Sep 28

Full-timecleaningmaintenance and facilitiesmoving and hauling

Quick Summary

Full-time Facilities Services Associate Lead role in Houston managing mailroom operations, office cleaning, equipment maintenance, and administrative support.

Skills & Keywords

Mailroom operationsFacilities maintenanceOffice cleaningEquipment operation

✔️ What You Bring

1+ year experience in facilities, office services, mailroom, retail, hospitality, or a similar role
Strong communication skills and a customer-first mindset
Ability to work both independently and as part of a team
Tech comfort: handheld scanners, email, Word/Adobe, messaging tools (Teams/Slack/Google)
Professional, positive, and reliable attitude
Willingness to learn new equipment and maintenance skills (burnishers, auto scrubbers, etc.)
Ability to stand for long periods
Ability to lift 40–50 lbs regularly and push/pull carts up to 60 lbs
Capability to bend, kneel, walk, and perform hands-on tasks
Manual dexterity for office equipment (phones, copiers, binding tools, etc.)

Compensation & Benefits

Total rewards package

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

To view our privacy policy, click on the link below: Data Privacy Statement

Benefits included

Medical

Dental

Vision

401(k)

Stock & Equity

Bonuses

Life Insurance

Disability

Paid Vacation

Education

Transportation

Discounts & Perks

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Schedule Mon - Fri 8:00 pm -5:00 pmEmployment Type Full-time | Onsite

We’re looking for a reliable, energetic Facilities Services Associate Lead to join our team! If you enjoy hands-on work, take pride in keeping spaces clean and functional, and thrive in a service-oriented environment, this role is for you.

The candidate should have prior experience working in a mailroom, as well as strong computer skills and good written and verbal communication abilities. They must be able to collaborate effectively in a team setting as well as work independently. Maintenance skills are a plus, and the candidate should be willing to learn how to operate maintenance equipment such as burnishers, auto scrubbers, and other facility equipment. Reliability and flexibility are essential qualities for this position.

The candidate will be responsible for delivering and picking up packages, as well as sorting incoming and outgoing mail. Additional duties include setting up conference rooms, cleaning and vacuuming the offices, and burnishing floors. The candidate will also assist with cleaning the cafeteria after breakfast and lunch service, support office moves, and maintain pantries by restocking supply closets and ensuring that copy paper is replenished at printer locations.

As a key member of our facilities team, you will support daily office operations, provide exceptional customer service to employees and clients, and help maintain a safe, clean, and efficient workplace.

Facilities & Office Support

Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms
Set up conference rooms and support company events
Restock kitchen supplies, pantry items, and copy/printer areas
Assist with office moves, basic furniture handling, and equipment inventory
Perform simple repairs; report more complex issues to the Facilities Manager
Perform general clerical and administrative support duties, including data entry, filing, scanning, document organization, and maintaining accurate records.
Enter and update information using Microsoft Word, Excel, Outlook, Adobe, and other workplace systems.

Mailroom & Package Handling

Receive, scan, sort, log, and distribute incoming mail and packages
Prepare and process outgoing mail
Deliver packages throughout the office and maintain accurate tracking records
Operate postage and mail-handling equipment
Receive, prioritize, and complete copy, print, scan, and document-production requests from employees and clients.
Operate copiers, multifunction printers, scanners, binding machines, laminators, and other office equipment.
Assemble and finish documents using binding, stapling, hole punching, collating, and other finishing methods.
Review completed copy and print jobs for accuracy, quality, formatting, and completeness before delivery.
Troubleshoot basic copier and printer issues, replenish paper and toner, clear minor paper jams, and report equipment problems requiring additional service.
Maintain organized electronic and physical files, logs, service requests, and tracking records.
Handle documents and business information with professionalism, discretion, and confidentiality.
Coordinate document and records requests with appropriate internal departments and external vendors when needed.
Maintain clean, organized, and fully stocked copy/print and business center areas