Hospital Communications Operator-PT-D/E
Quick Summary
Hospital Communications Operator responsible for managing telephone services, paging, emergency alerts, and patient call routing for Luminis Health.
Skills & Keywords
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
- Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
- Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
- Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
- Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.
Educational/Experience Requirements
Required Minimum Education. The minimum level of education for this position includes:
High School Diploma or equivalent required.
Compensation & Benefits
Total rewards package
Luminis Health Benefits Overview• Medical, Dental, and Vision Insurance• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)• Paid Time Off• Tuition Assistance Benefits• Employee Referral Bonus Program• Paid Holidays, Disability, and Life/AD&D for full-time employees• Wellness Programs• Employee Assistance Programs and more*Benefit offerings based on employment status
Opt-in for text notifications!Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Benefits included
Position Objective
Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.
Required Minimum Experience
Previous Infinity System or Call Manager knowledge/experience preferred.
Experience as a customer service representative preferred.
Required License/Certifications
None required.
Knowledge, Skills, Abilities
The operator must have excellent verbal and written communication skills.
Familiarity with keyboard and computer; must type 35 wpm.
The operator must demonstrate good judgement and decision-making skills
The operator must be a team player
The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.
Working Conditions, Equipment, Physical Demands
Ability to rotate the day/evening and overnight shifts as scheduled. Weekends and holidays are required.
Has the ability to work independently and organize work priorities.
Has the ability to work in close quarters for long periods
Routinely lifts objects less than 20 pounds.
There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
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