Commercial Security Systems Service Technician
Quick Summary
Commercial Security Systems Service Technician responsible for servicing, maintaining, and troubleshooting commercial low-voltage security systems including intrusion alarms, video surveillance, and access control.
Skills & Keywords
Essential Duties and Responsibilities
Required Skills & Qualifications
This pay range reflects the compensation rate Fortis Fire & Safety reasonably expects to pay for this position at the time of posting. Final compensation may vary based on factors such as experience and skillset. This role is also eligible for benefits including medical, dental, vision, 401k match, pet insurance, short term/long term disability, etc...
- Provide technical support to internal and external customers.
- Troubleshoot, service, and resolve issues involving CCTV, access control, card readers, locking hardware, intrusion alarms, servers, software, and system programming.
- Assist with basic fire alarm service and troubleshooting based on current experience and training.
- Participate in ongoing training to develop stronger fire alarm knowledge and technical capabilities.
- Complete all required service documentation accurately and promptly through the company's electronic CRM system.
- Follow the daily service schedule provided by the Service Coordinator or Service Manager using a company-issued mobile device.
- Deliver professional, courteous service and system training to customers.
- Participate in continuous technical and job-related education.
- Maintain accurate records of parts and equipment inventory.
- Operate a company vehicle safely and responsibly.
- Participate in the on-call rotation and work overtime when necessary.
- Follow all applicable safety procedures, industry standards, and company policies.
- Minimum of two years of experience servicing, troubleshooting, installing, and programming commercial access control, intrusion alarm, and/or IP video surveillance systems.
- Basic knowledge of commercial fire alarm systems.
- Ability and willingness to learn fire alarm installation, service, testing, inspection, troubleshooting, and programming.
- Strong troubleshooting, problem-solving, and diagnostic skills.
- Experience with CCTV, access control, card readers, electronic locking hardware, intrusion alarms, networking, servers, and system programming.
- Manufacturer-specific product knowledge and installation or programming experience with systems such as Bosch, BlueBox, Brivo, Eagle Eye, Exacq, S2, and Schlage Engage is preferred.
- Solid understanding of basic computer networking, hardware, software, and system diagnostics.
- Ability to learn new software, equipment, and technologies quickly.
- Strong communication and customer-service skills.
- Ability to work independently, manage service priorities, and complete documentation on time.
- Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.
- Must possess or qualify for a Permanent Employee Registration Card (PERC) from the State of Illinois.
- FMLA General Notice (English)
- FMLA General Notice (Spanish)
- USERRA Rights Notice (English)
- USERRA Rights Notice (Spanish)
- Employee Polygraph Protection Act (EPPA) Notice (English)
- Employee Polygraph Protection Act (EPPA) Notice (Spanish)
- E‑Verify Participation Posters
- Right to Work Posters
- Your Rights Under Illinois Employment Laws
- Illinois Paid Leave for All Workers Act
- Illinois Equal Pay Act – Pay Transparency Notice
- VESSA (Victims' Economic Security and Safety Act)
- Illinois Right to Privacy Poster (English)
- Illinois Right to Privacy Poster (Spanish)
- Illinois Right to Privacy Poster (Polish)
- CA Minimum Wage
- CA Paid Sick Leave
- CA Pregnancy Disability/CFRA Leave
- CA Whistleblower Protections
- CA Transgender Rights
- NC Wage & Hour Notice
- NC OSHA Notice
Job Summary
LaMarco Systems in Northbrook, IL is seeking an experienced Commercial Security Systems Service Technician responsible for the service, maintenance, troubleshooting, and programming of commercial low-voltage systems. These systems include intrusion alarms, video surveillance, access control, networking, and related security technologies.
The ideal candidate should also have basic knowledge of commercial fire alarm systems and a strong interest and ability to receive additional training and expand their fire alarm expertise.
Fortis Fire & Safety
About Fortis Fire & Safety
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