Suppression Manager
Quick Summary
Fire Suppression & Extinguisher Department Manager overseeing operations, P&L, compliance, and team leadership for a fire protection services company.
Skills & Keywords
Essential Duties and Responsibilities
Required Skills & Qualifications
- Manage daily scheduling, dispatching, and routing efficiency for field service technicians.
- Maintain full accountability for the department's gross revenue, profit margins, and operating budgets.
- Conduct field spot checks and ride-alongs to audit technician workmanship, customer service, and compliance with NFPA standards.
- Recruit, hire, coach, and evaluate the performance of fire protection technicians and administrative support staff.
- Enforce local, state, federal, and OSHA guidelines. Lead mandatory safety meetings and "Toolbox Talks".
- Coordinate with purchasing to regulate shop material stock levels, tools, and fleet vehicle maintenance.
- Partner with sales teams to build strategic customer relationships, upsell services, and secure code-compliance contracts.
- Coordinate final project handoffs and system checkouts with the Authority Having Jurisdiction (AHJ), general contractors, and owners.
- Prolonged periods of sitting, standing, walking, and working on a computer.
- Occasional exposure to outdoor climates, construction noise, and chemical dust from suppression materials
- Bachelor’s degree in Business Administration, Construction Management, or a related field preferred (or equivalent field management experience).
- 5+ years of experience in service-based operations management across multiple facilities, with transferable expertise in field service execution, regulatory compliance, customer support, and team leadership. Fire life safety industry experience, including portable extinguishers and pre-engineered kitchen/industrial suppression systems, is preferred but not required.
- 3+ years in a supervisory or departmental leadership role.
- Professional state certifications or NICET licensing in fire protection/suppression are highly preferred.
- Proficiency with service dispatching software, CRM platforms, and ERP suites.
- Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.
- Ability to split time between an office environment and active field job sites.
- Capability to safely lift up to 50 pounds, climb ladders, and ascend stairs.
- FMLA General Notice (English)
- FMLA General Notice (Spanish)
- USERRA Rights Notice (English)
- USERRA Rights Notice (Spanish)
- Employee Polygraph Protection Act (EPPA) Notice (English)
- Employee Polygraph Protection Act (EPPA) Notice (Spanish)
- E‑Verify Participation Posters
- Right to Work Posters
- Your Rights Under Illinois Employment Laws
- Illinois Paid Leave for All Workers Act
- Illinois Equal Pay Act – Pay Transparency Notice
- VESSA (Victims' Economic Security and Safety Act)
- Illinois Right to Privacy Poster (English)
- Illinois Right to Privacy Poster (Spanish)
- Illinois Right to Privacy Poster (Polish)
- CA Minimum Wage
- CA Paid Sick Leave
- CA Pregnancy Disability/CFRA Leave
- CA Whistleblower Protections
- CA Transgender Rights
- NC Wage & Hour Notice
- NC OSHA Notice
Job Summary
Piper Fire Protection is seeking a Fire Suppression & Extinguisher Department Manager to provide strategic leadership and operational oversight for the suppression department. This position is fully accountable for the department's Profit and Loss (P&L) statements, field quality control, regulatory compliance, and team development. The ultimate goal is to drive business growth while ensuring customer facilities remain safe and fully compliant with fire codes.
Fortis Fire & Safety
About Fortis Fire & Safety
A fire safety and protection services company.
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